Customer Support

Experienced and reliable team

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Free of charge

No additional costs will be charged to the customer. We are always ready to help CloudFerro Cloud users.

High availability of experts

Always accessible support ensuring timely assistance, anytime you need it. Use ticketing system available on your Account.

FAQs and Cloud Docs

CloudFerro provides access to dedicated Cloud Documentation.

Customer service

Support team

We create and maintain the documentation and tutorials to help our customers get instant answers to their questions.

We support our end customers that use solutions provided in projects carried out by CloudFerro. We work under SLAs (Service Level Agreements) that we adapt to the level of complexity and severity. We speak Polish and English.

We are at your disposal Monday to Friday between 8:00 and 20:00 CET.

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What support means to us

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Supporting the customers

We believe that your success is our success. We are committed to providing tailored solutions that meet your unique needs.

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Engineers and IT specialists

Our support team located in Warsaw, Poland, consists of experienced engineers specializing in IT systems, network management, and software development.

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Help and professional approach

Our professional user support is ready to assist you at any stage of your project.

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Monitoring our environment

Our expert team uses advanced monitoring tools to constantly ensure the maximum performance and uptime of the cloud environment delivered to our customers.

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The quality of service

The right approach to continuous improvement of our processes, managed within an Integrated Quality and Information Security Management System has been confirmed and reflected in ISO 9001 and ISO 27001 certification.  

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Technology stack we use

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OpenStack

OpenStack is an open-source cloud platform that provides infrastructure as a service (IaaS). It enables the management of large pools of compute, storage, and networking resources, either through a web interface or APIs. OpenStack offers high scalability and flexibility, making it suitable for creating both private and public clouds.

Use Case: Ideal for organizations looking to build and manage scalable cloud infrastructure, supporting diverse workloads in a flexible environment.

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Ceph

Ceph is a distributed, open-source storage platform designed to handle object, block, and file storage. It offers high scalability, redundancy, and fault tolerance, making it a robust solution for storing large amounts of data. Ceph's self-healing and self-managing properties ensure data availability even in case of failures.

Use Case: Used for reliable and scalable storage solutions in cloud environments, offering flexibility for object, block, and file-based storage needs.

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S3 (Simple Storage Service):

S3 is an object storage service that is scalable, durable, and secure. It supports storing and retrieving large amounts of unstructured data such as files, media, and backups. While originally an Amazon Web Services (AWS) product, the S3 API is widely adopted and can be used in private cloud infrastructures.

Use Case: Best suited for storing large datasets like media files, backups, and logs, offering easy accessibility via API.

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Kubernetes (K8s)

Kubernetes is an open-source container orchestration platform that automates the deployment, scaling, and management of containerized applications. Kubernetes helps manage clusters of machines, ensuring application availability and efficient resource usage.

Use Case: Widely used for orchestrating microservices and managing containerized applications in dynamic cloud environments, making it essential for scalable, distributed applications.

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Operating Systems

- Ubuntu: Ideal for running cloud servers, development environments, and container-based applications.
- CentOS: Traditionally used for enterprise-grade applications and cloud infrastructures requiring stability and RHEL compatibility.
- Windows: Often used in enterprise environments where Microsoft services and tools like SQL Server, Exchange, and Office 365 are integral to operations.
- AlmaLinux: Ideal for organizations transitioning from CentOS and seeking a stable, enterprise-grade Linux environment.
- macOS: Commonly used in development environments where cross-platform apps (macOS and iOS) are being built, or in design andmedia workflows.

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Load Balancer as a Service (LBaaS):

Load Balancer as a Service (LBaaS) provides a method to distribute incoming traffic across multiple servers, ensuring optimal resource utilization, high availability, and consistent application performance. It dynamically routes traffic to prevent server overload and balances workloads to enhance reliability.

Use Case: LBaaS is crucial for maintaining performance and availability of large-scale cloud applications, ensuring that traffic is distributed evenly to prevent downtime or slow performance.

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Jira and Confluence

Jira is a popular project management and issue-tracking tool developed by Atlassian. It is widely used in agile software development for tracking bugs, tasks, and project progress, and it supports customizable workflows for team collaboration. Confluence, also developed by Atlassian, is a team collaboration platform that enables users to create, share, and organize documentation and project information.

Use Case: Essential for teams following agile or scrum methodologies to manage development sprints, track bugs, and ensure smooth collaboration among team members and ideal for knowledge management and team collaboration.

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Keycloak

Keycloak is an open-source identity and access management solution that offers single sign-on (SSO), user authentication, and role-based access control for applications. It integrates easily with various platforms and provides secure authentication across multiple services.
Use Case: Used to manage user authentication and secure access to applications in cloud environments, allowing seamless login across different systems using SSO.

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Python

Python is a high-level, interpreted programming language known for its simplicity, readability, and extensive libraries. It is widely used in cloud computing, web development, automation, data analysis, machine learning, and scripting.

Use Case: Python is popular in cloud environments for automating tasks, developing cloud-based applications, and managing workflows. It is also extensively used for data analysis and building machine learning models.

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Ryszard Licau

Customer Support & IT Director

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Ryszard Licau

Customer Support & IT Director

Ryszard Licau is in charge of Customer Support Team. He has an extensive experience in managing technical support teams in IT, ICT, banking, finance, sport, computer gaming sectors, as well as non-profit organizations and associations. He has successfully managed large-scale multi-million Euro projects, employing best practices and highest standards. Passionate competitive shooter and aspiring public speaker.

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Karol Kowalski

Customer Support Manager

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Karol Kowalski

Customer Support Manager

Karol Kowalski works as an Customer Support Manager. He is responsible for technical customer support, organizing and managing project teams within the department, conducting tests, and implementing applications used at CloudFerro. He also conducts trainings designed for employees and handles internal projects. He graduated from the Faculty of Science and Natural Sciences at Jan Kochanowski University in Kielce, Poland, with a Bachelor of Engineering. Privately, he is passionate about sports, geopolitics, music and traveling.

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Witold Wrótniak

Senior Service Delivery Manager

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Witold Wrótniak

Senior Service Delivery Manager

Witold Wrótniak is a Senior Service Delivery Manager. He is responsible for identifying customer needs and ensuring the team's processes and tasks are carried out efficiently. Witold is also responsible for coordinating the CloudFerro knowledgebase. He has experience in banking and data and analytics industries. Passionate about motorcycles and guitars.

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Alan Bui Quoc

Senior Service Delivery Manager

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Alan Bui Quoc

Senior Service Delivery Manager

Alan Bui Quoc works as a Senior Service Delivery Manager. He is responsible for helping customers with solving their problems related to cloud infrastructure and for building knowledge base of cloud management tools. He has experience in carrying out various acceptance tests. He graduated from the Faculty of Electrical Engineering, Automatic Control and Computer Science of the Kielce University of Technology with a master's degree in engineering. He is an enthusiast of computer games, board games and geocaching.

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Marcin Gil

Service Delivery Manager

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Marcin Gil

Service Delivery Manager

Marcin Gil is a CloudFerro Service Delivery Manager. He has experience in managing IT projects and working with customers. He worked as a Project Manager in Robotics Inventions and Devoteam/WolaInfo as well as an Account Manager in HP/Compaq/Digital. He graduated from Warsaw University of Technology, Electronics Faculty, specializing in Automation. He is passionate about new technologies and automation.

Guarantee of quality

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Individual Attention to Every Ticket

Each customer ticket is personally handled by a Customer Support operator, ensuring that every issue is reviewed and addressed based on its specific needs.

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Fast Response Time

On average, the first response and initial ticket analysis happen within 15 minutes of submission, allowing for quick action and prompt resolution efforts.

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Highly Skilled Support Team

Our Customer Support specialists possess a wide range of technical skills and expertise, allowing them to handle various types of requests and issues effectively.

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Collaborative Resolution Process

When needed, our support team works closely with other lines of support, such as Developers and System Administrators, to provide a comprehensive solution to even the most complex issues.

These statistics reflect our commitment to delivering timely, professional, and thorough support to meet all of our clients' needs.

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If you have any query, contact us

Customer service

Experience exceptional Customer Support with CloudFerro - your satisfaction is our priority

Contact us today to accelerate your digital transformation!

We understand that our customers' success is our success, and we are committed to providing the highest level of customer support to ensure your satisfaction. Whether you are a small business or a large research institution, our team is here to help you get the most out of our cloud solutions.

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Do you have questions about your current project or need our assistance? Feel free to contact us.