Customer Support

Experienced and reliable team

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Experienced team

The group of experienced support specialists is ready to respond to any questions and requests of our customers. We support our clients in the areas of cloud environment, satellite products, and various satellite data applications. We help initialize the users' cloud environment in our infrastructure.

Customer service

Support team

We create and maintain the documentation and tutorials to help our customers get instant answers to their questions.

We support our end customers that use solutions provided in projects carried out by CloudFerro. We work under SLAs (Service Level Agreements) that we adapt to the level of complexity and severity. We speak Polish and English.

We would be happy to assist you. Please contact us at support@cloudferro.com or using the form at the bottom of this page.

We are at your disposal Monday to Friday between 8:00 and 20:00 CET.

What support means to us

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Supporting the customers

We believe that your success is our success. We are committed to providing tailored solutions that meet your unique needs.

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Engineers and IT specialists

Our support team located in Warsaw, Poland, consists of experienced engineers specializing in IT systems, network management, and software development.

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Readiness
to help and professional approach

Our professional user support is ready to assist you at any stage of your project.

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Monitoring our environment

Our expert team uses advanced monitoring tools to constantly ensure the maximum performance and uptime of the cloud environment delivered to our customers.

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The quality of service

The right approach to continuous improvement of our processes, managed within an Integrated Quality and Information Security Management System has been confirmed and reflected in ISO 9001 and ISO 27001 certification.  

We are here
to help you


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Ryszard Licau

Customer Support Director

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Ryszard Licau

Customer Support Director

Ryszard Licau is in charge of Customer Support Team. He has an extensive experience in managing technical support teams in IT, ICT, banking, finance, sport, computer gaming sectors, as well as non-profit organizations and associations. He has successfully managed large-scale multi-million Euro projects, employing best practices and highest standards. Passionate competitive shooter and aspiring public speaker.

Support - CloudFerro Head 0116 Marcin G

Marcin
Gil

Customer Support Expert

Support - CloudFerro Head 0116 Marcin G

Marcin
Gil

Customer Support Expert

Marcin Gil is a CloudFerro Support Expert. He has experience in managing IT projects and working with customers. He worked as a Project Manager in Robotics Inventions and Devoteam/WolaInfo as well as an Account Manager in HP/Compaq/Digital. He graduated from Warsaw University of Technology, Electronics Faculty, specializing in Automation. He is passionate about new technologies and automation.

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Natalia Świnarska

Junior Customer Support Specialist

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Natalia Świnarska

Junior Customer Support Specialist

Natalia Świnarska works as a Junior Customer Support Specialist. She is mainly responsible for preparing reports for ESA and CODE-DE. She is also involved in helping with current issues related to documentation and testing. She studies IT at the Cardinal Stefan Wyszyński University in Warsaw. Her hobbies are drawing and painting.

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Bartosz Szaniecki

Junior Customer Support Specialist

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Bartosz Szaniecki

Junior Customer Support Specialist

Bartosz Szaniecki, as a Junior Customer Specialist, is responsible for helping clients in case of any problems with Virtual Machines in all brands supported by CloudFerro. He works as a NOC operator monitoring cloud infrastructure built by CloudFerro and ensuring its stable operation. Internally, he is involved in designing and implementing scripts and database solutions. They are used to track the performance of Support Queues and Product Teams in order to optimize their efficiency. Currently an IT student at Cardinal Stefan Wyszyński University in Warsaw. Privately, interested in dietetics and perfumery.

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Karol Kowalski

Customer Support Expert

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Karol Kowalski

Customer Support Expert

Karol Kowalski works as an Expert in the Customer Support and IT team. He is responsible for technical customer support, organizing and managing project teams within the department, conducting tests, and implementing applications used at CloudFerro. He also conducts trainings designed for employees and handles internal projects. He graduated from the Faculty of Science and Natural Sciences at Jan Kochanowski University in Kielce, Poland, with a Bachelor of Engineering. Privately, he is passionate about sports, geopolitics, music and traveling.

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Witold Wrótniak

Service Delivery Manager

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Witold Wrótniak

Service Delivery Manager

Witold Wrótniak is a Service Delivery Manager. He is responsible for identifying customer needs and ensuring the team's processes and tasks are carried out efficiently. Witold is also responsible for coordinating the CloudFerro knowledgebase. He has experience in banking and data and analytics industries. Passionate about motorcycles and guitars.

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Alan Bui Quoc

Service Delivery Manager

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Alan Bui Quoc

Service Delivery Manager

Alan Bui Quoc works as a Junior Customer Support Specialist. He is responsible for helping customers with solving their problems related to cloud infrastructure and for building knowledge base of cloud management tools. He has experience in carrying out various acceptance tests. He graduated from the Faculty of Electrical Engineering, Automatic Control and Computer Science of the Kielce University of Technology with a master's degree in engineering. He is an enthusiast of computer games, board games and geocaching.

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Mariusz Szymański

Junior Customer Support Specialist

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Mariusz Szymański

Junior Customer Support Specialist

Mariusz Szymański plays the role of Junior Technical Support Specialist. He is responsible for helping clients in solving problems with virtual machines. Currently a student of the Warsaw School of Information Technology. Computer game enthusiast, avid swimmer, fan of Songs of Ice and Fire and The Witcher.

Guarantee of quality

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Short ticket
response time

We usually respond in less than 10 minutes (during working hours).
We prioritize timely and effective communication with our customers to ensure your satisfaction.

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Reaction time

Our expert team is dedicated to providing exceptional customer service and support. In most cases, we react in less than 5 mintues.

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95% tickets solved succesfully

We solve our users' tickest within the first 4 hours on average.

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We work 365 days a year

To keep highly effective support in any area, we work 365/24/7.

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We take care at every step of partnership

By prioritizing open and transparent communication, we deliver high-quality solutions that meet the unique needs of our partners.

Because quality
is in our DNA

If you have any query, contact us

Customer service

Experience exceptional Customer Support with CloudFerro - your satisfaction is our priority

Contact us today to accelerate your digital transformation!

We understand that our customers' success is our success, and we are committed to providing the highest level of customer support to ensure your satisfaction. Whether you are a small business or a large research institution, our team is here to help you get the most out of our cloud solutions.

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Do you have questions about your current project or need our assistance? Feel free to contact us.