Customer Support
Experienced and reliable team
Experienced team
The group of experienced support specialists is ready to respond to any questions and requests of our customers. We support our clients in the areas of cloud environment, satellite products, and various satellite data applications. We help initialize the users' cloud environment in our infrastructure.
Customer service
We create and maintain the documentation and tutorials to help our customers get instant answers to their questions.
We support our end customers that use solutions provided in projects carried out by CloudFerro. We work under SLAs (Service Level Agreements) that we adapt to the level of complexity and severity. We speak Polish and English.
We would be happy to assist you. Please contact us at support@cloudferro.com or using the form at the bottom of this page.
We are at your disposal Monday to Friday between 8:00 and 20:00 CET.
What support means to us
Supporting the customers
We believe that your success is our success. We are committed to providing tailored solutions that meet your unique needs.
Engineers and IT specialists
Our support team located in Warsaw, Poland, consists of experienced engineers specializing in IT systems, network management, and software development.
Readiness
to help and professional approach
Our professional user support is ready to assist you at any stage of your project.
Monitoring our environment
Our expert team uses advanced monitoring tools to constantly ensure the maximum performance and uptime of the cloud environment delivered to our customers.
The quality of service
The right approach to continuous improvement of our processes, managed within an Integrated Quality and Information Security Management System has been confirmed and reflected in ISO 9001 and ISO 27001 certification.
We are here
to help you
Ryszard Licau
Marcin
Gil
Natalia Świnarska
Bartosz Szaniecki
Karol Kowalski
Witold Wrótniak
Alan Bui Quoc
Mariusz Szymański
Guarantee of quality
Short ticket
response time
We usually respond in less than 10 minutes (during working hours).
We prioritize timely and effective communication with our customers to ensure your satisfaction.
Reaction time
Our expert team is dedicated to providing exceptional customer service and support. In most cases, we react in less than 5 mintues.
95% tickets solved succesfully
We solve our users' tickest within the first 4 hours on average.
We work 365 days a year
To keep highly effective support in any area, we work 365/24/7.
We take care at every step of partnership
By prioritizing open and transparent communication, we deliver high-quality solutions that meet the unique needs of our partners.
Because quality
is in our DNA
If you have any query, contact us
Experience exceptional Customer Support with CloudFerro - your satisfaction is our priority
Contact us today to accelerate your digital transformation!
We understand that our customers' success is our success, and we are committed to providing the highest level of customer support to ensure your satisfaction. Whether you are a small business or a large research institution, our team is here to help you get the most out of our cloud solutions.
