Join the team building Europe’s data cloud
Are you looking for a place where your work truly matters? At CloudFerro, we build and operate cloud computing platforms that support Europe’s space industry, scientists and climate researchers. Thanks to our infrastructure, it is possible to store and analyse petabytes of Earth observation data.
It has extensive experience in storing and processing large data sets, including multi-petabyte Earth observation satellite data repositories. CloudFerro solutions are used by leading companies and scientific institutions in Europe from various market sectors that process large data sets: European Space Agency (ESA), EUMETSAT, European Center for Medium-Range Forecasts (ECMWF), Mercator Ocean International, German Aerospace Agency (DLR), EGI and many others.
Due to our dynamic development, we are seeking talented individuals to join our team as a:
IT Customer Support Specialist
What you will do:
- work as part of the 1st and 2nd line technical support team, handling customer requests via electronic channels,
- resolve issues reported by users of our cloud computing environment.
- provide technical support for cloud solutions delivered in the IaaS model,
- create and update technical documentation,
- maintain regular communication with users to help resolve their issues,
- actively participate in IT projects (including internal initiatives) carried out by CloudFerro,
- conduct technical tests of new solutions in an environment mirroring the client setup,
- perform activities related to customer satisfaction surveys,
- provide internal technical support,
- prepare instructions and procedures for employees.
Our expectations:
- practical experience with Linux and Windows systems,
- a problemsolving mindset and a strong focus on supporting users/customers,
- strong communication skills in Polish and English,
- openness to learning and willingness to continuously develop professionally,
- ability to work in a hybrid model, with at least 2 days per week in our Warsaw office.
Additional assets:
- experience administering Linux, Windows, and macOS systems,
- experience working in a technical support team,
- knowledge of IT security solutions,
- basic understanding of cloud solutions,
- communicative knowledge of German and/or French,
- experience administering Azure AD / Office 365 and Atlassian Jira,
- knowledge of Kubernetes (K8s), Terraform, Ansible, Docker.
What do we offer?
- Flexible working hours, adapted to individual needs and on-call hours: Mon-Fri 08:00 - 16:00, 12:00 - 20:00,
- unique know-how and the acquisition of new skills,
- learning and comprehensive introduction to our projects, systems and processes,
- a real opportunity to develop within company projects,
- participation in interesting projects in the space industry,
- working with the best specialists in their field,
- working with new technologies with a full IT background,
- informal and friendly working atmosphere from the office in the climatic Powiśle district.
Want to know more?
Feel free to contact our recruitment team:
Meet your team
Customer Support
We play a vital role in providing comprehensive support to our customers, enabling them to use satellite data without any disruption. Our main goal is to quickly and efficiently resolve any issues that may arise during the use of our services.