Technical support

Technical support

We provide technical assistance 24/7 every day 24 hours a day.

Please report your requests for support, technical problems and other requests via dedicated emails:

problem@eocloud.eu for service breakdowns 24/7
support@eocloud.eu for technical and product support (NBD)
accounts@eocloud.eu for payments and accounting issues
sales@eocloud.eu for new sales

or via Submit ticket form in the customer zone, after customer login.

We answer "service breakdown" requests 24/7 (every day 24 hours a day) during 30 minutes since the request: we either email or call (to email addresses or phone numbers from "My Details"). Simultanously we repair the service or perform corrective actions.

All other requests are answered next business day latest (NBD – Next Business Day).

Please take into account that for safety reasons we accept requests ONLY from the registered email accounts from your "My Details" contacts. Mails from other addresses are ignored.

This constraint does not concern any sales related issues that can be submittied to sales@eocloud.eu .

Email request (and our call back if necessary) is the only form of contact with our support departments.

Contact

Nowogrodzka 31

00-511 Warsaw

+48 22 354 65 73

Who we are

CloudFerro is a Polish technological start-up. It was established at the beginning of 2015 by a group of experienced executives of IT and telco business.

© Copyright by CloudFerro 2015 All rights reserved.